Assigning On-Call Scheduling roles
Admins can assign On-Call Scheduling roles to user groups and to individual users based on user activities and responsibilities.
On-Call Scheduling roles tasks and access permissions
| Role | Tasks and access permissions |
|---|---|
| On-call administrator \[sn\_on\_call\_admin\] | A user with this role can configure all on-call schedule features including its properties and trigger rules. This role contains the following roles:- sn\_trigger\_table\_cfg\_read - sn\_trigger\_table\_cfg\_write - sn\_sow\_on\_call.sn\_on\_call\_sow\_admin - rota\_admin |
| Shift administrator \[rota\_admin\] | A user with the rota\_admin role can create, read, update, and delete shifts. The rota\_admin can create shifts using the Create new schedule wizard, modify shifts and rosters, and maintain coverage and time off on the Manage shifts from the Calendar view. The rota\_admin role contains the platform assignment\_rule\_admin role. |
| Shift manager \[rota\_manager\] | The Shift manager role is for the manager of a group. The purpose of the role is to distinguish a member that has been delegated the role of managing shifts of a group. The role cannot be used to manage all groups on the instance. The role can be delegated to the members of a group. See Delegating roles . A user with the Shift manager role that meets any of the following requirements can manage shifts for their group:
Note: When a user is delegated a role on behalf of a group, the user can manage the shifts only for that group.
|
| itil | A user with the itil role can view the Manage shifts from the Calendar view, on-call commitments on reports, and has general read-only access to their group's shifts. |
| Premium Dashboard user \[rota\_prem\_dashboard\_user\] | Access to the On-Call Premium dashboard. The Premium dashboard displays performance metrics across groups. See Legacy: Viewing the Performance reports for escalations. |
| DEPRECATED: roster\_admin | Warning: Do not use this role for new users. This deprecated legacy role exists only to support customers that still use the role. |
Parent Topic:Defining On-Call Scheduling escalation process
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