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Release: Australia · Updated: 2026-07-09 · Official documentation · View source

On-Call Scheduling new schedule engine

Introducing the new On-call schedule engine with enhanced capabilities and user experience.

The new On-call schedule engine is more efficient with the following enhanced features:

  • It reduces the time taken to move, add, or remove members from a shift.
  • It resolves the gaps arising when members are scheduled for extra-time or partial workdays due to the holiday calendar.
  • It reduces the gaps caused by adding, removing, or replacing members of the shift.
  • It refers the previous rotation to determine the next person to start the new assignment with. To ensure fair assignment, it starts the rotation with a person not yet assigned in the previous rotation.

Note:

  • New shift will automatically work with the new schedule engine.
  • For existing shifts, you can go to the shift record page and manually migrate using the Migrate Now option.
  • To migrate all the existing shifts in bulk, run On-Call Upgrade shifts to 2024 schedule engine schedule job.

Parent Topic:Exploring On-Call Scheduling