Manage work with ITSM Mobile Agent
As a member of a shift, view your upcoming shifts, request time off, and accomplish daily tasks related to your schedule.
My work application in the ITSM Mobile Agent app has the On-Call Scheduling applet to view your upcoming shifts and request time-off. You can also view the members of your group available on call.
For detailed procedure see Managing incidents and tasks using My Work applet.
| Action | Description |
|---|---|
| Tap on Upcoming shifts | View all upcoming shifts for the current month. The shift are grouped based on the events. Multiple-day event are displayed at the top. |
| Swipe left on the shift card | Request a time-off for the shift. |
| Tap on the shift card | View details for the shift like the group, roster, start time, and end time. |
| Tap Request time-off | Request a time-off for the shift. |
| Tap the |
Image omitted: inveted-menu-ocs.png
icon-inv-menuicon.|Changes the view of the calendar from monthly to daily.|
icon-inv-menuicon.|Changes the view of the calendar from monthly to daily.|
| Tap on Time-off requests | View a list of time-off requests divided into pending and completed requests. |
| Tap the filter icon | Filter the time-off requests. |
| Tap the menu icon | Request time off from the Time-off requests screen. |
| Tap a pending time-off request | View the details of the request. |
| Tap Cancel time-off | Cancel the time-off by clicking YES on the confirmation message. |
| Tap on Who is on-call | View a form that lets you select a group from a list of groups. |
| Tap the right arrow | View the list of groups that should be on-call in a schedule. |
| Select a group | Select a group from the list of groups and click the arrow to view who is on-call for the schedule. |
Parent Topic:Mobile experience for On-Call Scheduling