Mobile experience for On-Call Scheduling

View and manage on-call schedules from a mobile device with the On-Call Scheduling mobile applet.

On-call managers and shift managers can perform the following actions:

View your group's on-call schedule including any gaps, time-off requests, and so on.
View roster and escalation details for a shift.
Review and act on gaps and conflicts.
Approve/Reject time-off and shift swap requests.
Provide, replace, or delete coverage and delete time-offs

Members of a roster can perform the following actions:

View your on-call schedules, who else is on-call during a shift, and your role for the shift (primary/secondary).
View the roster and escalation details for a shift.
Submit time-off and shift swap requests.
Send a message (Slack /MS teams/ Push notifications) to find a replacement.
Getting started with the On-Call Scheduling mobile app
Use the ServiceNow Agent mobile app to access the On-Call Scheduling mobile application. Then log in to an instance and work on your schedules.
Mobile On-Call Scheduling overview
Members and managers of a shift can use the On-Call Scheduling applets and navigation menu on the Mobile Agent application to view and manage shifts and schedules.
Manage work with ITSM Mobile Agent
As a member of a shift, view your upcoming shifts, request time off, and accomplish daily tasks related to your schedule.
Manage team with ITSM Mobile Agent
As a shift manager, view your team's schedule and perform activities like approving time-off requests and providing coverage.