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Configure or update an On-Call shift › Managing schedules and shifts › On-Call Scheduling › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Manage requests for time off

As a shift manager, you can review and approve time-off requests from shift members. You also specify the roster member who can cover for the time.

Before you begin

Role required: rota_manager

Procedure

  1. Navigate to All > Self-Service > My Approvals.

  2. Select the time-off request record to approve.

    The time-off request displays the details of the time-off requested by the member of your team. In this example, the dark blue shade with stripes represents the requested time-off. A message also gives you the request details including that of the proposed cover.

Image omitted: OC\_managerView\_ApprovalPTO.png
Time off request display

  1. Enter comments in the Comments section.

  2. Select Approve or Reject.

    • For rejection, the On-Call calendar no longer indicates the time-off details and the requester receives email notification.
    • For approval, the On-Call calendar indicates the time-off details and the requester receives email notification.
Image omitted: OC\_timeOff.png
Calendar with approved time off

Parent Topic:Configure or update an On-Call shift

Related topics

Assigning On-Call Scheduling roles