Manage shifts from the Timeline view

Use the Timeline view of an On-Call schedule to update or manage shifts based on the geographical location of roster members.

Before you begin

Role required: rota_admin, itil, rota_manager, or admin

About this task

• For information on updating a shift, see Update shift details from the On-Call calendar.
• For information on managing a shift, see Configure or update an On-Call shift.

Procedure

1. Navigate to All > On-Call Scheduling > On-Call Calendars.

2. Click the Timeline view icon (

**Important:** The Calendar view on this page displays all shifts for a user group for a specified time interval. To open the Calendar view, click the Calendar View icon \(

1. Perform any of the following operations to organize the view for your needs:

   • Specify the time period that appears: View events for the current day, week, or month: In the title bar, click Day, Week, or Month.

     Note: You cannot view the calendar for a month in the Timeline view.

   • Navigate to the previous or the next occurrence of the time period: In the title bar, click the left or the right arrow next to Today (

-   View the event of any specific day, week, or month: In the title bar, click the Calendar icon \(

-   View the list of navigation shortcuts: In the title bar, click the keyboard shortcuts icon

1. Configure the view: Click the Filter icon (

-   To show working hours for a time zone, enable **Time zone**.
-   To view roster assignments within a time zone, click the **Primary**, **Secondary**, or **Tertiary** check box as needed.
-   To show gaps: In the **Review options** section, enable **Show gaps**. An info icon indicates a shift with gaps. Click the icon to view the gaps. Gaps occur when no one is on-call when support coverage is required. Possible reasons:

    -   Time off without coverage.
    -   User has been moved out of the group.
    -   User is marked as inactive.
    For information on resolving gaps and conflicts, see [Resolve gaps, conflicts, and time-off requests in a shift](resolv-gap-conflct-timeoff-oncall.md).

-   >To show conflicts: In the **Review options** > **Show conflicts**.

    For example, a conflict occurs when a user is assigned as both primary and secondary point of contact for a shift. An info icon indicates a shift with conflicts. Click the icon to view the conflicts.

    For information on resolving gaps and conflicts, see [Resolve gaps, conflicts, and time-off requests in a shift](resolv-gap-conflct-timeoff-oncall.md).

1. To save the view settings, click the Bookmark this filter icon (

Parent Topic:Configure or update an On-Call schedule