Use agentic AI in Now Assist for IT Service Management (ITSM)
Use the IT Service Management AI agents within an agentic workflow to complete tasks autonomously.
Agentic workflows in IT Service Management
| Product | Available agentic workflows |
|---|---|
| IT Service Management application | Triage and categorize ITSM incidents Investigate and resolve ITSM incidents Manage Microsoft 365 group members Generate post incident reviews Generate change request plans Notify users withTwilio Incident assist |
| Change management application | Assess conflicts for a change request Assess quality of a change request Explain SLA Schedule a change Suggest configuration items for a change request Create outages for a change request Create standard change request Create standard change template proposal |
| Digital End-User Experience (DEX) application | DEX issue diagnosis and resolution agentic workflow |
| Incident Management application | Wrap-up and resolve incident |