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Insights and Opportunities for Incident dashboard › Now Assist for IT Service Management \(ITSM\) › IT Service Management
Release: Australia · Updated: 2026-06-04 · Official documentation · View source

Access the Insights and Opportunities for Incident dashboard

Monitor incident trends, SLA compliance, sentiment, and operational patterns using the Insights and Opportunities for Incident dashboard in Service Operations Workspace.

Before you begin

Role required: sn_sow_itsm_common.sn_service_desk_manager or incident_manager.

Procedure

  1. In Service Operations Workspace, select Insights and Opportunities for Incident from the dashboard selector.
Image omitted: insights-opportunities-dashboard-selector.png
Dashboard selector in Service Operations Workspace showing Insights and Opportunities for Incident selected from the list.

  1. Use the Period filter to set the date range for the data displayed across all widgets.

  2. Select any widget to drill down into the underlying incident records.

    The associated incident records appear in a separate tab.