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IT Agent dashboard for Service Operations Workspace › Platform Analytics ITSM Dashboards › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Manage the dashboard in Service Operations Workspace

Add or edit the cards that are to be viewed on the IT Agent Dashboard in Service Operations Workspace.

Before you begin

Note: This dashboard is applicable to all the itil users and user groups.

Role required: admin

Procedure

  1. Navigate to Workspaces > Service Operations Workspace.

  2. Select Dashboard icon (

Image omitted: dashboard-icon-sow.png
Dashboard icon\).

  1. Select Edit.

  2. Select the Add new element drop-down, and then select the element to be added to the dashboard.

    For more information to edit a dashboard, see Edit Platform Analytics dashboards.