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Maximise the benefits › ITSM Success Dashboard indicators › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

View metrics for selected period in ITSM Success Dashboard indicators

View the Key Performance Indicators (KPIs) metrics on the ITSM Success Dashboard for a selected period to analyze the performance.

Before you begin

Role required: user

Procedure

  1. Navigate to All > Success Dashboard > Success Dashboard.

  2. Select Performance Overview tab.

  3. Select Show calendar.

Image omitted: show-calendar-option.png
View the Show calendar option on the success dashboard page

  1. Select the year, and the month.

  2. Select OK.

    Note:

    The values of all the KPIs including the contributing KPIs for the selected criteria is displayed on the dashboard. The data is refreshed for each selected criteria.

Parent Topic:Maximise the benefits of using the ITSM Success Dashboard indicators