View active and inactive participants in the conference call

You can view the participant status in an active conference call.

Before you begin

Role required: itil, itil_admin, or admin

Procedure

1. Open ITSM Mobile Agent app.

2. In My work tab, tap See All.

1. Tap the incident record you want to work on.

2. Tap Related > Incident tasks.

1. Tap on the incident task record.

2. Tap Collaborate > Conference calls > Active.

3. Tap on the conference call.

4. Do one of the following:

   Option	Action
   Active	Tap Active to view the active participants
   Inactive	Tap Inactive to view the inactive participants