View active collaborations
As a major incident manager, you can view all the active collaborations for the major incidents.
Before you begin
Role required: major_incident_manager, itil, itil_admin, or admin
Procedure
Open ITSM Mobile Agent app.
Tap Major incidents tab.
Tap Active collaborations.
Image omitted: major-inc-active-collab.png
Active collaborations in major incident tab.
Active collaborations in major incident tab.
Do one of the following:
Option Action Calls View the active calls collaboration. Chats Tap Chats to view the active chat collaborations.
Image omitted: chat-major-inc-active-collab-itsm-mobile.png
Active collaborations in major incident tab.
Active collaborations in major incident tab.
- Swipe and tap View to view the conversation in the respective application.
Image omitted: chat-major-inc-active-collab-itsm-mobile.png
Active collaborations in major incident tab.
Active collaborations in major incident tab.
Each collaboration displays:
- Application: Slack / Microsoft Teams
- Collaboration title
- Incident created date and timestamp
- Channel name: Channel marked with “\#” is a public channel. Any user can view the conversation. Channel that doesn’t contain a “\#” is a private channel, this channel isn’t accessible to public users. Only the collaborators can view the chat conversation.