Skip to content
Managing incidents and tasks using My Work applet › ITSM Mobile Agent › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Request time off with On-Call Scheduling

Use the Time-off requests tab to view a list of time-off requests that are divided into pending and completed requests.

Before you begin

Role required: Itil, sn_incident_write

Procedure

  1. Open the ITSM Mobile Agent app.

  2. On the On-call Schedule tab, tap Time-off requests.

    A list of time-off requests is displayed. The list is divided into pending and completed requests.

  3. Tap the filter icon (

Image omitted: filter-settings.png
Filter icon.\) to view specific time-off requests.
  1. Tap the menu icon (
Image omitted: inveted-menu-ocs.png
Menu icon.\) and select **Request time-off**.

  1. Complete the following fields on the Request time-off form:

    • Group
    • Start date
    • End date
    • Proposed coverage
    • Notes
    • Tap Submit.