Overdue changes
Work on the overdue changes of your team
Before you begin
Role required: admin
Procedure
On the My team dashboard, tap on Overdue changes on the applet.
If you want to reduce the number of records on the screen, see Filter records to search for records that match specific search criteria.
On the Overdue changes screen with the list of incidents, swipe left on an incident to open the menu.
On the menu, choose one of the actions to process the incident.
Action Description Add comments Add work notes about the change in this field and tap Submit. Cancel change Use this action to cancel the change. Provide a reason on the Reason field and tap Submit. On the Overdue changes screen, tap a record on the list to open it and view more details.
On the Change request screen choose one of the actions in the table as appropriate.
| Option | Description |
|---|---|
| DETAILS tab | Choose one to continue. - View the fields for details about the incident. The fields with an arrow have additional information. - Add any additional comments using the Add comments button. - Use this action to cancel the change. Provide a reason on theReason field and tap Submit. |
| PLANNING tab | View all the planning details like the implementation plan, risk and impact analysis and backout plan for the change on this screen |
| Calls | View the list of all the calls related to an incident. Tap on any of the calls to Add participants or to Join call. |