Managing incidents and tasks using My Work applet

Use the My work applet in the ITSM mobile agent to perform various functions from the mobile.

As an agent, you can:

• Easily access incidents, change tasks, and catalog tasks.
• Take quick actions and provide timely updates.
• Add work notes or comments, update incident details, assign incidents to other agents.
• Easily access change requests and request approvals.

From the main screen of the agent mobile app, you can directly create an incident using a single click.