Managing major incidents using Major Incident applet
As a major incident manager you can quickly review active major incidents or proposed major incidents and act upon them.
As a major incident manager, you can also view and access the ongoing conference calls for current major incidents with the ability to start, join or end conference calls.
The major incident application contains the applets and folders as in the below table.
| Applet/Folder | Description |
|---|---|
| Active major incidents | View, filter and act upon active major incidents. |
| Major incident candidates | Review the incidents that are proposed as major incidents and add comments. |
| Resolved major incidents | View resolved major incidents and add comments. |
| Major incident dashboard | Gain insights on the major incidents worked on by your group, like number of major incidents, Mean time to identify, and mean time to resolve. |
| Performance metrics | View a non-interactive graph of major incidents opened per week. |