Manage upcoming shifts with On-Call Scheduling

As an On-Call Scheduling manager, view your team's schedule and perform activities like approving time-off requests and providing coverage.

Before you begin

Role required: rota_manager

Procedure

1. Open the ITSM Mobile Agent app and tap My team.

2. On the On-call Schedule tab, tap Upcoming shifts.

   All upcoming shifts for the current month are displayed. The shifts are grouped based on the type of events. One-day events are displayed at the top, followed by multi-day events and short-duration events that are sorted based on the time that the event was created.

3. Tap the shift card to view shift details.

4. Tap Request time-off and provide the following details:

   • Group
   • Member
   • Start date
   • End date
   • Proposed coverage
   • Notes
   • Tap Submit.

5. Tap Provide Coverage and provide the following details:

   • Start date
   • End date
   • Coverage
   • Tap Submit.

6. In Upcoming shifts, swipe the shift card to the left and tap Request time-off to go to the Request time-off form.

7. In Upcoming shifts, swipe the shift card to the left and tap Provide Coverage to go to the Provide Coverage form.