Join an active conference call from an incident task

You can join an active conference call from an incident task record to discuss about the resolution of an incident.

Before you begin

Role required: itil, itil_admin, or admin

Procedure

1. Open ITSM Mobile Agent app.

2. In My work tab, tap See All.

1. Tap the incident record you want to work on.

2. Tap Related > Incident tasks.

1. Tap on the incident task record.

2. Tap Collaborate > Conference calls > Active.

3. Tap on the conference call.

4. Tap Join call.