Join an active conference call from an incident

You can join an active conference call from an incident to discuss about the resolution of an incident.

Before you begin

Role required: itil, itil_admin, or admin

Procedure

1. Open ITSM Mobile Agent app.

2. In My work tab, tap See All.

1. Open the incident where the conference call is originated.

2. Tap Collaborate.

1. Tap on the active conference call.

1. Tap on the conference call.

2. Tap Join call.

Parent Topic:Collaboration with incidents