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ITSM Mobile Agent › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Log in to ITSM Mobile Agent

Access ITSM Mobile Agent on your mobile to manage incidents, view, and update on-call schedules.

Before you begin

Roles required: none

Ensure that ITSM Mobile Agent is installed from ServiceNow Store onto your instance. For more information, see Install ITSM Mobile Agent.

On your mobile, install the ServiceNow Agent app (from Apple App Store or Google Play Store). For more information about this app, see Mobile Agent.

Procedure

  1. Tap the mobile app icon on your device, and then tap the plus button to login to an instance.

  2. In the instance address field, enter the instance address in one of two ways:

OptionDescription
Manual inputType the instance address in the instance address field.Note: You do not need to include service-now.com at the end of the instance name.
Scan QR codeTap the QR icon \(Scan a QR code\), and then scan the QR code given by your administrator.

  1. Enter a nickname for this instance.

    If you have multiple instances added to the device, nicknames can help you quickly locate a ServiceNow AI Platform instance.

  2. Tap Save and Login.

    The ITSM Mobile Agent landing screen opens. You can search for incidents, change tasks and more using the search bar on top of the landing screen.