Initiate a conference call from an incident task

Initiate a conference call from an incident task record to discuss about the resolution of an incident.

Before you begin

Role required: itil, itil_admin, or admin

Procedure

1. Open ITSM Mobile Agent app.

2. In My work tab, tap See All.

1. Tap the incident record you want to work on.

2. Tap Related > Incident tasks.

1. Tap on the incident task record.

1. Tap

1. Tap Start call.

2. Provide the following details:

   1. Conference bridge: Tap Conference bridge and select Microsoft Teams
   2. Users: Select the users.
   3. Groups: Select the required group.

1. Tap Submit.