Get started with AI search in new or zBoot instances
Enable intelligent query features that help agents to quickly find the required answers in ITSM Mobile Agent in new or restarted instances.
Before you begin
Role required: ais_admin or admin
About this task
AI search is enabled by default in the base system for new and restarted instances. You must publish the associated search profile.
Procedure
- To ensure AI search is enabled, navigate to All > AI Search > AI Search Status.
Image omitted: ai-search-ready.png
AI search confirmation
AI search confirmation
Publish the AI search-related search profile.
Navigate to All > AI Search > Search Experience > Search Profiles.
Click ITSM Mobile Agent Search Profile.
Click Publish.