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Collaboration with major incidents › Managing major incidents using Major Incident applet › ITSM Mobile Agent › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

End a conference call from major incident

A host or a user with the major incident manager role can end the conference call.

Before you begin

Role required: major_incident_manager, itil, itil_admin, or admin

Procedure

  1. Open ITSM Mobile Agent app.

  2. In Major incidents tab.

  3. Tap Active collaborations.

Image omitted: major-inc-active-collab.png
Active collaborations in major incident tab.
  1. Tap
Image omitted: more-options-itsm-mobile-agent.png
More options.

  1. To end the call tap End call button.

    Tap Cancel to resume the conference call.

Image omitted: end-conf-call-maj-inc.png
More options.