Add deep linking support to ITSM Mobile Agent

Deep linking enables instances to support direct communication to a messaging application from a particular record in the system.

Before you begin

Role required: itil, itil_admin, or admin

About this task

You need to assign the deep linking support on the Mobile Studio.

Procedure

1. Log in to your instance.

2. In the Navigation filter, enter sys_properties.list.

   The entire list of properties in the System Properties [sys_properties] table appears.

3. Open the record for glide.sg.allowed_external_deeplinks.

4. In the form, match the following values:

   Field	Value
   Name	glide.sg.allowed_external_deeplinks
   Type	String
   Value	Slack,Teams

5. Click Save.