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Enable Override do not disturb to receive critical alerts › Configuring ITSM Mobile Agent › ITSM Mobile Agent › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure critical notification

Configure the list of critical alerts that you want to receive when your mobile device is in Do Not Disturb mode.

Before you begin

Role required: admin

About this task

By default, the following notifications are set as critical:

  • Major Incident Promotion Notification
  • Major Incident- ICA SLA Breached
  • Major Incident- ICT SLA Warning

Set any notification as critical and receive alerts when your mobile device is in Do Not Disturb mode.

Procedure

  1. Navigate to All > System notification > Push > Push Notification and open the notification that you want to set as critical.

  2. In the selected notification record, select the What to send tab.

  3. Select the info icon (

Image omitted: icon-more-info.png
Info icon.\) next to the **Push message** field.

  1. Select Open record from the Push Notification Message pop-up message.

  2. Set the isCritical attribute value to true to set the notification as critical.

    If the isCritical attribute value is set to false, the notification isn't treated as a critical alert.