Managing incidents and tasks using My Work applet › ITSM Mobile Agent › IT Service Management

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Breached Incidents

View a list of all the breached incidents of your group and take appropriate action on these incidents. Breached incidents are the incident for which the Service Level Agreement (SLA) has exceeded the due date.

Process a breached incident
View and manage the breached incident from the mobile.

Parent Topic:Managing incidents and tasks using My Work applet