Add participants to a conference call from a major incident

Add participants to an active conference call from a major incident record to discuss about the resolution of the major incident.

Before you begin

Role required: major_incident_manager, itil, itil_admin, or admin

Procedure

1. Open ITSM Mobile Agent app.

2. In Major incidents tab.

3. Tap Active collaborations.

1. Tap on the active conference call.

1. Tap Add participants

1. Provide the following details:

   1. Recommended participants: The list of participants associated with the incident will be displayed. Select the required users, and tap Submit.
   2. Users: Select the required users, and tap Submit.
   3. Groups: Select the required group, and tap Submit.

1. In the Add participants screen, click Submit.