Create a record producer using a template

If a predefined incident template exists, it can be used with the record producer to fill in standard information for the incident.

Before you begin

Role required: catalog_admin or admin

Procedure

1. Navigate to All > Service Catalog > Catalog Definitions > Record Producers.

2. Click New and complete the steps in Create a record producer.

3. Click Generated Record Data and select the incident template to populate fields when the record producer is submitted.

4. Right-click on the form header and click Save.

Parent Topic:Incident templates and record producers

Related topics

Create incident template

Create a module that uses incident template

Create a record producer to log incidents