Legacy: Incident Daily 7d - 28d dashboard
View the last 28 days of incidents as raw trends, as a 7-day running average, or as a 28-day running average. Filter the scores by assignment groups or by the category of incident.
Important:
Starting in Xanadu release, the Incident Daily 7d - 28d dashboard is deprecated. Users can use Incident management dashboard to view the last 28 days of incidents as raw trends, as a 7-day running average, or as a 28-day running average and filter the scores by assignment groups or incident.
Incident Daily tab of the Incident daily 7d-28d breakdown dashboard
Incident 7 day tab of the Incident daily 7d-28d breakdown dashboard
Incident 28 day tab of the Incident daily 7d-28d breakdown dashboard
| End user and goal | Required role |
|---|---|
| Incident Manager: Needs to know how the incident management process is doing so they can plan for the future. | itil |
Indicators
Number of open incidents
Daily count of the number of incidents that do not have a resolution date. This indicator is used as the basis of several other indicators on this dashboard.
Number of resolved incidents
Daily count of indicators with State = Resolved.
Average resolution time of resolved incidents
The average number of days it takes to resolve an incident, provided it is resolved. The score is calculated according to the formula [[Summed duration of resolved incidents]] / ([[Number of resolved incidents]] * 24).
Number of open incidents not updated in last 5 days
Daily count of the number of incidents last updated more than five days ago.
Number of open incidents not updated in last 30 days
Daily count of the number of incidents last updated more than 30 days ago.
Breakdowns
You can apply breakdown elements on this dashboard to all widgets simultaneously. Above the chart in the upper left, select either Groups or Incident.Category. You can then select one or more elements and they will apply to all widgets.
Selecting the breakdown source and breakdown elements on the dashboard
Parent Topic:Legacy: Incident Management Platform Analytics Solutions