Access on-call escalation path from major incident workbench
Access on-call roster and escalation details from major incident workbench to reach out to a support group.
Before you begin
Role required: itil, sn_incident_read, sn_incident_write, major_incident_manager, communication_manager, incident_manager, or admin
Activate the On-Call Scheduling plugin (com.snc.on_call_rotation).
Procedure
Navigate to Major incident workbench.
Click the Communications tab.
Under the Groups section, click On Call Groups.
From the list, select a group.
Image omitted: on\_call\_tracking.png
Select On-call groups
Select On-call groups
Select Track On-Call Escalation (Live).
In the escalation path section, select Escalation.
Result
You can access the on-call escalation information.
Parent Topic:Major incident workbench