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Managing Incident Communications › Incident Communications Management › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Run an incident communication plan report

Run an incident communication plan report to view the status of communication plans. You can track the progress of the plan and intervene to improve the overall efficiency and effectiveness of the communication process.

Before you begin

Role required: ia_admin or admin

Procedure

  1. Navigate to All > Core UI artifacts > Reports.

  2. Select New.

  3. In the Data section, fill in the fields.

    FieldsDescription
    Report nameUnique name for the report.
    Source typeSource from which the data is populated. The default value is Table.
    TableTable from which the data is retrieved.

  4. In the Type section, select the required visualization from the following sections:

    • Bars
    • Pies and Donuts
    • Time series
    • Multidimensional reports
    • Scores
    • Others

    • In the Configure section, select the values for the following options:

    • Column: Select the column that must be displayed in the report.

    • Group By: Select the field based on which the data in the report is grouped.
    • Configure the function field: Select to configure the function field for the report.

    • In the Style section, select the title related values for the following options:

    • Show chart title: Select to add a custom report name. Possible values:

      • Never
      • Report only
      • Always

    • Chart title: Custom title for the report.

      Note: This field is available only if the Show chart title field is set to Always or Report only.

    • Size of the chart title: Font size of the report title.

      Note: This field is available only if the Show chart title field is set to Always or Report only.

    • Chart title color: Color of the report title.

      Note: This field is available only if the Show chart title field is set to Always or Report only.

    • Title horizontal alignment: Alignment of the report title. Possible values:

      • Left
      • Center
      • Right Note: This field is available only if the Show chart title field is set to Always or Report only.

  5. Select Run.

Image omitted: IAReportResolved.png
Incident communication plan report
**Note:** You can also choose a graphical representation for the report or narrow down the result using the **Type** and **Configure** options.

Parent Topic:Managing Incident Communications