Manage releases for digital products and services › Use › Digital Product Release › IT Service Management

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Manage change requests in a release

View and manage change requests in a release. You can create and add new change requests to the release or add existing ones.

Before you begin

Role required: sn_dpr_model.product_manager or sn_dpr_model.release_admin

About this task

You can associate a change request to a phase only once, although it can be added to multiple phases in the release.

Procedure

Navigate to Workspaces > Digital Product Release Workspace.
Select the releases icon (

Image omitted: dpr-icon-release.png
Releases icon.\).

Select a release from the list to open.
Select Change requests to manage change requests in the release.

The Change requests list displays all change requests that are associated with the selected phase of the release.
Select a phase from the Phase list.
Create change requests and add them to the phase, add existing change requests to the phase, or remove the ones that are already associated with the phase.

Option

Steps

Create and add a change request to the phase

In the Change requests tab, select New.
Select a Change request model and then select Next.

When product-level release settings are configured for the product, only the change models and standard change templates defined in the settings are available for selection. If no change models are configured in the product settings, all available models are displayed. For more information, see Configure product-level release settings.

Fill in the details in the Change Request form and select Save.

For more information, see Create a change request.

The new change request is created and added to theselected phase. The Software model field in the change request is filled with the version of the release.

Add existing change requests to the phase

Select Add.

The list displays existing change requests, filtered by change models and standard change templates defined in the product-level release settings. If no change models are configured in the product settings, all change requests are listed.

Select the change request to add to the release.
Select Add. The selected change requests are added to theselected phase. The Software model field in these change requests is filled with the version of the release.

Remove associated change requests from the phase

Select change requests form the list that you want to dissociate from the release.
Select Remove. The selected change requests are removed from theselected phase. The Software model field in these change requests is also cleared.

Import the configuration items (CIs) from the attached phases into the change request as affected CIs.
1. Select the Affected CIs tab.
2. Selecting Add CIs from release phases.

Result

If the change request is associated with a single phase, the Attached to phases in the header section of the Change Request record shows the name of that phase. Select the link to open the phase.
If the change request is associated with more than one phase of the release, the Attached to phases shows the count of those phases. Select the link to open the list of those phases.

Parent Topic:Manage releases for digital products and services