Define qualitative mapping for a DEX Score metric
Define mapping between the qualitative value and normalized score of a DEX Score metric according to your business needs.
Before you begin
Role required: sn_dex_score.digital_workplace_leader
Procedure
Navigate to All > Digital Experience Score > Qualitative Metric Score Mapping.
From the Qualitative Metric Score Mappings page, open a metric record using one of the following options.
- Hover over the metric name, select the Preview icon
Image omitted: icon-preview-record.png
next to it, and then select **Open Record** on the preview pop-up.
next to it, and then select **Open Record** on the preview pop-up.
- Select a number in the **Normalized score** column.
- In the form, customize the metric mapping details.
| Field | Description |
|---|---|
| Metric | Name of the metric for which the qualitative mapping is to be set.For example, Battery health. |
| Normalized score | Normalized score for the metric. This score is in the range 1–100 and maps to a performance category. For example, 45.For information about how normalized scores are calculated, see DEX Score normalization for metric scores. |
| Qualitative value | Performance category such as Poor, Moderate, or Good that you can map to a normalized score.For example, you can map a normalized score of 45 to the Poor category and a score of 75 to the Moderate category, for the Battery health metric. |
- Select Update.
Parent Topic:Configuring Digital Experience Score
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