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Reference › Digital End-user Experience Self-service › Digital End-User Experience › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Issue configurations in DEX Self-service

DEX Self-service provides the following issue configurations in the base system.

Base system issue configurations are inactive by default. To enable them, see Enable issue configurations for DEX Self-service.

Issue ConfigurationCategorySub-categoryEnabled in EC self-serviceEnabled in DEX now assist topicDevice OSEvaluation metricsIssue descriptionResolution
Computer restart pendingDevice performanceComputer last restartFALSEFALSEBothDevice up timeYour computer hasn’t been restarted for a while that can lead to degraded system performance.Provides a self-help instruction notifying you to reboot your device.
Low disk spaceDevice performanceDisk spaceFALSEFALSEWindowsDisk usageYour device is running low on disk space, which can affect its performance. Select the fix to clear temporary and cache files without causing any impact to your work.Provides a remedial action button, it resolves the issue by freeing up disk space through Windows Disk Cleanup.
Low disk spaceDevice performanceDisk spaceFALSEFALSEMacDisk usageYour device is running low on disk space, which can affect its performance.Provides the user with self-help instructions to free up disk space.
MS Teams application crashApplication performanceMS Teams application stabilityFALSEFALSEWindowsApplication crashesMS Teams application has crashed multiple times on your device. Here are the instructions to resolve this issue.Provides self-help instructions to resolve recurring Microsoft Teams crashes due to outdated or incompatible application version, high CPU consumption, or similar issues.
MS Teams application crashApplication performanceMS Teams application stabilityFALSEFALSEMacApplication crashesMS Teams application has crashed multiple times on your device. Select the fix to reinstall MS Teams application.Provides a remedial action button to reinstall Microsoft Teams to resolve recurring application crash.
Outlook application crashApplication performanceOutlook application stabilityFALSEFALSEWindowsApplication crashesOutlook application has crashed multiple times on your device. Here are the instructions to resolve this issue.Provides Self-help instructions to resolve recurring crash of Microsoft Outlook.
Outlook application crashApplication performanceOutlook application stabilityFALSEFALSEMacApplication crashesOutlook application has crashed multiple times on your device. Select the fix to reinstall Outlook application.Provides a remedial action button to Reinstall Microsoft Outlook to resolve recurring application crash.
Poor device battery healthDevice performanceBattery healthFALSEFALSEBothBattery healthPoor battery performance due to a deteriorated battery. Select 'Replace battery' to raise a battery replacement request.Provides an option to raise a request battery replacement catalog request.
Poor WiFi signalNetwork stabilityWifi signal strengthFALSEFALSEMacWifi RSSIPoor Wifi signal strength can cause poor browsing experience or lags in online meetings.Provides a self-help instruction by notifying the user to move closer to the router or switch to wired connection for better signal strength.
Poor WiFi signalNetwork stabilityWifi signal strengthFALSEFALSEWindowsWifi signal strengthPoor Wifi signal strength can cause poor browsing experience or lags in online meetings.Notify the user to move closer to the router or switch to wired connection for better signal strength.
VPN disconnectedNetwork stabilityVPN connectivityFALSEFALSEBothDevice VPN statusStay connected to Zscaler to confirm secure access to organization resources and maintain security compliance.Notify the user to move closer to the router or switch to wired connection for better signal strength.
Zoom application crashApplication performanceZoom application stabilityFALSEFALSEMacApplication crashesZoom application has crashed multiple times on your device. Select the fix to reinstall Zoom application.Provides the Reinstall Zoom remedial action to resolve recurring application crashes caused by outdated or incompatible application version, high CPU consumption, or similar issues.
Zoom application crashApplication performanceZoom application stabilityFALSEFALSEWindowsApplication crashesZoom application has crashed multiple times on your device. Here are the instructions to resolve this issue.Provides self-help instructions to resolve recurring Zoom application crashes due to outdated or incompatible application version, high CPU consumption, or similar issues.