Skip to content
Reference › Digital End-user Experience Self-service › Digital End-User Experience › IT Service Management
Release: Australia · Updated: 2026-05-15 · Official documentation · View source

Custom device action example

Example of creating a device action that enables end users to reconnect to their VPN on Windows devices and restore access to internal resources from Employee Center without contacting the service desk.

Example configuration

Creating a device action requires configuring an issue configuration, a remedial action, and a device action record.

  • Issue configuration to identify a VPN connectivity issue on Windows devices and enabled for end users.

    For more information, see Create DEX Self-service issue configuration.

    FieldValue
    TitleVPN connectivity issue
    Action ApplicabilityDevice actions
    CategoryNetwork stability
    SubcategoryVPN connectivity
    TypeDevice
    Device OSWindows
    User applicabilityEnd user
    Enabled in DEX Now Assist topicSelecting this check box enables you to view this issue in Now Assist Virtual Agent.
    Enabled in EC Self-serviceSelecting this check box enables you to view this issue in Employee Center.
    Evaluation metricDevice VPN status
    Evaluation criteriaMetric configuration ID and the value.
    Issue DescriptionVPN connection has dropped on the device.
    Resolutionsnc11002

    For a description of all field values, see DEX Self-service issue configuration form.

  • A remedial action that defines the flow or script that reconnects the VPN on the device. For more information, see Create a remedial action.

  • A device action that groups the issue configuration and the remedial action under a single label, which end users see in Employee Center.

    For more information, see Configure device actions.

    FieldValue
    DEX Self-service issue configSelect the issue configuration you created. For example, VPN connectivity issue.
    Quick action labelReconnect VPN
    ActiveSelect the check box.

    For a description of all field values, see DEX Self-service device action form.

When an end user selects the Reconnect VPN device action from the Employee Center, the remedial action linked to the device action runs on the device and restores the VPN connection.