Configure DEX Self-service categories and subcategories

Configure or customize device health categories and subcategories for issue configurations to enable end users in your organization to self-solve device, application, and connectivity issues by using DEX Self-service.

Before you begin

Role required: sn_dex.admin

Procedure

1. Navigate to All > Digital Experience Self-Service > Device Health Categories.

2. Select New to add a category or open an existing category to modify its details.

3. Enter relevant information in the DEX Self-service category form fields.

   For descriptions about the DEX Self-service category form fields, see DEX Self-service categories form.

4. Select Submit to add new categories, and Update to modify existing categories.