Check device health using Employee Center
Monitor and resolve common device performance issues independently by using Device health check through the Employee Center portal.
Before you begin
Role required: none
Procedure
- Open Device health check from Employee Center using one of the following options.
| Option | Steps to open Device heath check |
|---|---|
| Hardware or Software pages |
The Device heath check widget appears, displaying device health categories with performance rated as Good, Average, or Poor.
|
| Quick links | Navigate to Technology Services > Quick links > Device health check. If Employee Center Pro is enabled, navigate to Help center > Technology Services > Quick links > Device health check. |
**Note:** When AI search is off, searching for Device health check returns a single result under **Catalog** > **Hardware**. When AI search is enabled, multiple results appear under both **Catalog** > **Hardware** and **Catalog** > **Software**.
- On the Device health check page, select the Favorite icon (
\) to add it to your **My Favorites** section.
In the Diagnose tab, review the performance category and required actions for the device, applications, and network.
Select a Poor or Average performance category to view the issues and suggested resolutions.
The resolutions can be remedial action buttons, self-help instructions, or links to resources that provide resolutions.
Implement the suggested resolution to improve performance.
Note: If a remedial action was triggered in the last 24 hours from either the Diagnose or Device actions tab, the remedial action button is inactive. It is reactivated 24 hours after the last action was triggered.
Submit feedback about whether the suggested resolution helped resolve an issue.
- Yes: Select Yes if the resolution resolves your issue.
No: Select No if the resolution doesn’t resolve your issue.
If you select No, you see the option to open an IT ticket, based on the configuration.
Select the Open an IT ticket link if you require assistance in resolving an issue.
An incident record is created and the incident number is displayed. You can select the incident number link to access the record details and status.
Trigger device actions independent of device performance or associated issues.
On the Device health check page, select the Device actions tab.
To trigger remedial actions for the device, select Start now.
To trigger remedial actions for applications, select Select item, select the application from the drop-down list, and then select Confirm.
A status message shows the progress of the action. You can trigger an action for another application while it is still in progress for one application.
Status of action Displayed status Remedial action is successful. Completed Remedial action hasn’t yet started. No action history Remedial action is in progress In-progress Remedial action fails Failed