Activate Proactive Engagement resolutions for DEX Self-service
Review and activate base system Proactive Engagement resolutions to enable end users to self-solve device and application issues by using DEX Self-service.
Before you begin
Role required: sn_dex.admin
Procedure
Navigate to All > Proactive Engagement > Issue Registries.
Open an issue registry record.
Select the Active check box.
Select Update.
For more information about Proactive Engagement, see the Proactive Engagement documentation.