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Install ACC on Windows › Installing DEX on your local machine › Configure › Digital End-User Experience › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Run ACC as a local system account user

To fetch the complete playbook content data for a Windows device, the Agent Client Collector (ACC) must run as a local system account.

Before you begin

Role required: sn_dex.admin

Procedure

  1. From the Windows task bar, navigate to Services > Run as administrator.

  2. Open the Agent Client Collector service and select the Log On tab.

  3. Select Local System account and select OK.

Image omitted: playbook-local-sys-account.png
The Agent Client Collector Properties window from which you can select the local system account to log on.

Parent Topic:Install ACC for DEX on Windows