Customize recipient list for Major Incident Management updates
Customize the base system recipient list for Major Incident Management updates based on application usage.
Before you begin
- Install the DEX Score application.
Confirm that data is available in the DEX Score installed or web application tables.
This data is tracked and used to filter the recipient list.
Verify that the DEX Score Orchestrate generator aggregation scheduled job is executed. This job runs daily to collect data.
Role required: admin
Procedure
Navigate to All > Targeted Communications > Recipients Lists.
Open the Impacted application users in affected location(s) recipient list.
Edit the following details in the script:
| Parameter list | Description |
|---|---|
| Aggregation Frequency | Enter the aggregation frequency:- Daily - Weekly - Monthly By default, aggregation frequency is set to Daily. |
| Aggregation Period | Enter the aggregation period:- 1–7 days - 1–4 weeks - 1–12 months By default, aggregation period is set to 7 days. |
| Application type | Enter application type as either installed or web, based on which users are filtered. |
| Application | Enter the sys\_id of an application. For example, sys\_id of the Microsoft PowerPoint application. |
| Metric | Enter a metric name. For example, Application Usage. |
| Metric value | Enter a metric value. The API checks if the selected metric is greater than the metric value, based on which it filters the users. |
| Location id | Enter the sys\_id of the location. |
- Select Update.