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Set up Desktop Assistant › Configure › Digital End-User Experience › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create a hyperlink card in Desktop Assistant

Create a hyperlink card in Desktop Assistant to provide direct access to a targeted site, page, or records.

Before you begin

Confirm that the DEX Desktop Assistant [sn_dex_desktop] application has been installed. For more information, see Install Application and Device Health and Download and install Desktop Assistant.

Role required: sn_dex_desktop.admin

Procedure

  1. Navigate to All > Desktop Assistant > Configuration > Create Hyperlink Card.

  2. On the form, fill in the fields.

FieldDescription
NameUnique name for the card title.
HeaderUnique name for individual pages in the card.This name appears as the header or title of the related details page.
URL

URL of the site or page that opens when you select the card. Note: The available options are:

  • Relative URL: Setting the URL to /esc automatically opens the Employee Center for the same ServiceNow instance that Desktop Assistant is connected to.
  • Public URL: The full URL. For example, https://www.servicenow.com/.
DescriptionShort description of the card.

  1. Add a URL to the card.

    1. Select the Edit URL icon
Image omitted: icon-unlock-visible-fields.png
.
2.  In the URL field, enter the URL.

3.  Select the Lock URL icon
Image omitted: icon-lock-visible-fields.png
.

  1. Add an image to the card.

    1. In the Icon field, select Click to add.

    2. Select Choose File and select an image from your system.

    3. Select OK.

  2. Select Submit.

What to do next

Map the card to the section under which it should appear. For more information, see Map a card to a section.