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Advanced configuration › Configure › Digital End-User Experience › IT Service Management
Release: Australia · Updated: 2026-06-25 · Official documentation · View source

Convert an application source to DEX

Convert a Visibility Content application to DEX monitoring. After conversion, the application is managed in the Application and Device Health system.

Before you begin

Role required: sn_dex.admin

Before you convert an application source, verify that the application record has a Service field value. The conversion is blocked if the Service field is empty.

About this task

Note: After you convert an application to be monitored by DEX, you can't convert it back.

Procedure

  1. Navigate to All and search for sn_acc_vis_content_application.list.

  2. Select the information icon next to the application you're converting.

    Note: The Source field on the record must show sn_acc_vis_content. If the source is already set to sn_dex, the button does not appear.

  3. Verify that the Service field is populated.

    If the Service field is empty, select a service before continuing. The conversion fails if no service is selected.

  4. Select Convert to DEX app.

    If any validation fails, an error message describes the issue and the source field is not updated.

Result

The Source field is updated to sn_dex. The application is now managed by DEX and visible in DEX Self-service application queries and monitoring views.

Note: After conversion, the application counts toward the DEX monitored application limit (default: 200 applications). The limit is controlled by the sn_dex.max_monitored_apps system property.

What to do next

After converting the application source:

Parent Topic:Advanced configuration