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Configure › Digital End-User Experience › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configuring DEX for Microsoft 365

DEX for Microsoft 365 gets installed automatically when you install Digital End-User Experience.

Configuration overview

  1. Integrate the ServiceNow instance and Microsoft Azure by creating a custom application in Microsoft Azure portal to authenticate ServiceNow requests. To enable call quality monitoring for Microsoft Teams, do the following:

  2. Enable application monitoring.

    Enable application monitoring to gain insights into call quality metrics and diagnose issues to enhance performance.