Zoom call quality metrics on the Details page
View the granular call quality metrics for on the Details page.
| Display name | Category |
|---|---|
| Meeting ID | Unique identifier for the meeting. |
| Call ID | Unique identifier for the call session. |
| Join time | Date and time when the participant joined the call. |
| Leave time | Date and time when the participant left the call. |
| Call issues | Detected issues during the call (for example, CPU). |
| Device type | Type of device used for the call (for example, Windows, macOS). |
| Health | Indicates the participant's zoom health. (for example, Good, Warning). |
| Overall quality | Overall call quality rating (Good, Fair, Bad, Poor). |
| Audio quality | Quality rating for audio during the call (Good, Fair, Bad, Poor). |
| Video quality | Quality rating for video during the call (Good, Fair, Bad, Poor). |
| Screenshare quality | Quality rating of call while screen sharing (Good, Fair, Bad, Poor). |
| Connection type | Type of network used during the call (for example, Wi-Fi, Ethernet, Cellular). |
| Average latency | Average latency measured during the call in milliseconds. |
| Average packet loss | Average percentage of packet loss during the call. |
| Average jitter | Average jitter measured during the call in milliseconds. |
| Average bitrate | Average bitrate during the call in kilobits per second (Kbps). |
| Video resolution | Resolution of the video stream during the call (for example, 320×180). |
| Screenshare resolution | Resolution of the screen share during the call (for example, 1728×1118). |
| Average frame rate | Average frame rate for video during the call in frames per second (fps). |
| Zoom average CPU usage | Average CPU usage by Zoom during the call, shown as a percentage. |
| Location | Geographic location of the participant (for example, Hyderabad (IN)). |
| Operating system | Operating system used during the call (for example, Windows, macOS). |
| Version | Application version used during the call (for example, 6.4.5.64357). |
| Microphone | Name and type of microphone device used during the call (for example, MacBook Pro Microphone). |
| Speaker | Name and type of speaker device used during the call (for example, MacBook Pro Speakers). |
| Camera | Indicates whether the camera was on or off during the call (true or false). |
| Screenshare | Indicates whether screen sharing was active during the call (true or false). |
Parent Topic:DEX Application and Device Health reference