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Reference › Continual Improvement Management › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Updates after application record creation from improvement initiatives

UI changes display on the source improvement initiative or CIM task record and on the corresponding application records of some applications when you create application records from improvement initiatives or CIM tasks.

  • Demand record
Improvement InitiativeDemand record
Demands related list is added that contains the demand \(DMND\) record.
  • Continual Improvement Management is set in the Type field.
  • Improvement initiative (CIM) record is set in the Improvement field.

  • Project record

    Improvement initiativeProject record
    Projects related list is added that contains the project (PRJ) record.No change.

  • Change record

    CIM taskChange record
    Change (CHG) record is added to the Change Requests related list.No change.

    The following are the corresponding states of the Change record and the CIM task.

    CIM task stateChange record state
    NewNew
    In ProgressImplement
    ClosedClosed

  • Coaching Opportunity

    CIM taskCoaching opportunity record
    Coaching opportunity (COP) record is added to the Coaching Opportunities related list.No change.

  • Knowledge Base article

    CIM taskKnowledge Base article record
    Knowledge article record is added to the Knowledge Articles related list.No change.

  • Agile Development Story record

    CIM taskStory record
    The story (STRY) record is added to the Stories related list.No change.

Parent Topic:Continual Improvement Management reference