Accept an improvement

Accept and assign a new improvement request so it can be assessed for approval. You can reject the improvement request if it does not align with company strategic objectives.

Before you begin

The Improvement Requester must create an improvement request.

Role required: sn_cim.improvement_manager, sn_cim.improvement_coordinator

Procedure

1. Identify the new improvement request.

   1. Navigate to Continual Improvement > Open.

   2. In the Improvement Register list, open an improvement in the New state.

2. Align the improvement request with company strategic objectives, and assign an Improvement Coordinator.

   1. On the Improvement Initiative form, unlock the Strategies field to access your company strategic objectives, then select the lookup list.

   2. Select the enterprise strategy aligned with the improvement request.

      Note: Only the Improvement Manager can create a strategy.

   3. Select the CIM Coordinator lookup list and select an Improvement Coordinator to manage the improvement.

3. Complete the fields for business service, business process, priority, effort estimate, benefits, and why this improvement is important.

4. In the header bar, select Accept to progress the improvement request to the Assess state.

   Improvement Coordinator is notified of assignment.

5. Complete the content in the Goals, Details, and Schedule tabs on the Improvement Initiative form.

Accept improvement request

In the process of reviewing KPI performance in the Performance Analytics application, the incident manager noticed the Average time to resolve an incident KPI scorecard was too high (24 hours).

As part of the acceptance process, the Improvement Manager determined that KPI performance improvement aligned with the Automation/Effort Reduction strategic objective, assigned the Improvement Coordinator that drives KPI improvements, and accepted the improvement request.

Parent Topic:Managing improvements

Related topics

Improvement field descriptions