Configuring Coaching

Get the Coaching application, and set up coaching opportunities, surveys, and surveys.

Request Coaching
The Coaching (com.sn_coaching) plugin requires a separate subscription and must be activated by ServiceNow personnel.
Define trigger conditions for a coaching opportunity
Use the Coaching Opportunity form to define a critical moment in a process on which a user can be coached. A coaching opportunity consists of the relationship between a process that can be improved, and coaches and trainees.
Identify and add course items for a virtual coach
Define filters and add course items for automated virtual coaching. When a coaching assessment is triggered, the course items are automatically attached to the assessment.
Setting up Coaching and surveys
To take full advantage of Coaching, configure the Coaching application and set up surveys.