Resolve Coaching issues
Resolve common issues when setting up or running Coaching.
| Issue | Resolution |
|---|---|
| Error after creating a coaching opportunity:`You must create a business rule for a non-task type source table to trigger a coaching assessment. For more information, refer to http://servicenow.com/docs/?context=CSHelp:Coaching-Non-Task-Table.` | Create a business rule to initiate the coaching process for a non-task type table. Copy the Coaching Opportunity creator for Task business rule and modify it for tables that do not extend Task. |
| A coaching assessment is not automatically closed after the due date has passed. | Deactivate the Close assessments after expiration scheduled job in System Definition > Scheduled Jobs. |
| Coaching assessment is not created. | These resolutions are applicable to a coaching assessment not being created:- Add the trainee as a member of the trainee group. - Clear the Prevent duplicate assessment check box if the trainee already has a coaching assessment for the same coaching opportunity. - Include the trainee in the Users who should be coached on every opportunity list when the Random sample (%) is less than 100. |
| You want to override ACLs and trainings for the Assigned Training related list on the Coaching Opportunity and Coaching Assessment forms. | Implement Coaching extension points:- CoachingExtensionPoint - CoachingACLExtensionPoint |
Parent Topic:Coaching reference
Related topics
Using extension points to extend application functionality
Using scripted extension points in server-side scripts