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Configure › Change Management › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Extend or disable multiple CI association

The ability to associate multiple CIs to a task can be extended to other types of tasks. You can also disable multiple CI association from the related lists on change request records.

Before you begin

Role required: admin

Procedure

  1. In the navigation filter, enter sys_properties.list to open the System Property [sys_properties] table.

  2. Open the List of all the task types where user wants to associate CIs using a List (com.snc.task.associate_ci) system property.

    The value of this property is set to change_request, incident by default to enable association of multiple CIs to change requests.

  3. To enable multiple CI association to other types of task, add the required table as a value.

    For example, to enable multiple CI association for problem records, add problem as a value, separated by a comma.

  4. Click Update to save and update the property.

  5. Complete the following steps to disable multiple CI association for the Change Request form.

    1. Remove the change_request value from the List of all the task types where user wants to associate CIs using a List (com.snc.task.associate_ci) system property.

    2. Navigate to System UI > List control.

    3. Perform one or both of the following tasks to disable multiple CI association for the related lists.

Associated CIsOpen the entry with the task_ci.task related list and clear the Omit edit check box.
Impacted Services/CIsOpen the entry with the task_cmdb_ci_service.task related list and clear the Omit edit check box.

Parent Topic:Configuring Change Management