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Release: Australia · Updated: 2026-06-04 · Official documentation · View source

Approval with e-Signature for change requests

Use e-signatures to add an additional layer of verification and compliance to change approval workflows. e-signatures are supported in both Core UI and Service Operations Workspace (SOW).

e-signatures provide a secure, auditable method for approvers to verify their identity when approving change requests.

Supported approval mechanisms

You can use e-signatures with any approval mechanism available in Change Management, including:

  • The Ask for Approval action in Flow Designer.
  • The Approval - User or Approval - Group activities in Workflow.
  • Change approval policies.

Supported tables

By default, Approval with e-Signature supports the Change Request and Standard Change Proposal tables.

For more information, see Approval with e-signature.

Requirements

Before you can use e-signatures with change approvals, verify the following requirements:

  • The e-signature platform plugin is activated on your instance. For activation instructions, see Activate Approval with e-Signature plugin.
  • Change approvals are configured for the relevant change models or change types using Flow Designer flows, legacy workflows, or change approval policies.
  • Approvers have the appropriate roles to approve change requests.

Parent Topic:Exploring Change Management